E-commerce Training

Free E-Commerce Training and Business Development Services.


Application Deadline

• November 9, 2020
• The course starts on November 15, 2020


• Detailed schedule, along with the list of lecturers will be shared with selected participants! • A total of 60 Hours
About the project

With the support of the German Government, through Deutsche Gesellschaft für international Zusammenarbeit (GIZ) GmbH, within the project working on Youth, Employment and Skills, Innovation Centre Kosovo (ICK) plans to develop an online training programme, aiming to improve the business skills of young entrepreneurs and those self-employed in Kosovo through e-commerce.   This training programme will engage forty (40) participants (aged 18-35) for two training courses, targeting the returning migrants, as well. The participants will develop a learning project which they can apply after finishing the training program. This training programme will be an interactive online session, where the participants will gain new ideas, reach new markets, have an online presence with customers and increase their sales. Moreover, the participants will obtain business consulting services from experienced consultants.   Therefore, we invite all interested participants to apply by filling the application form. The deadline to apply is 09 November 2020.

Module 1: .COM Experience

The .COM Experience module will show how to create the concept of web shop. It will include the topics from idea generation to compiling a business plan for designers and developers. The .COM Experience module will process examples from good practices of web shops whose user experience corresponds to their positioning in the market.   Topics covered:   1. Idea - what is a good idea? 2. Unique value proposition - how to present your idea and make sure that your offer is a response to demand? 3. Positioning - how do you want others to see you and what does your web shop say about you? 4. Pricing policy 5. Traffic-u 6. Web shop profitability 7. Manual access vs Automation 8. Check list for web shop partners 9. Brief for setting up a web shop

Module 2: Digital Marketing

Participants will learn the basics of digital marketing with all the relevant forms and tools of advertising. This module will cover the performance metrics through measuring conversions, optimizing real-time advertising costs, and which are the most effective channels for your web shop.   Topics covered: 1. Introduction to digital and email marketing; 2. Strategy and analytics and user segmentation; 3. Performance marketing;

Module 3: SEO

Through this training, participants will learn how to place their product or service categories at the top of the first pages in search engines.   Topics covered: 1. Tools to define keywords and what things they need to do manually. 2. How to best map a web shop and what a URL structure should look like when a Google crawler passes through your store? 3. How to successfully write content on a web shop and what additional SEO plug-ins can help you with that?

Module 5: Digital Visual Merchandising

Through this module, participants will get acquainted with the key processes of the online store and the prerequisites for a successful and efficient operating model. Participants will learn that more about the processes and organization of the operational activities of their e-commerce. Morever, the participants will learn concrete solutions on how to achieve that, which indicators to follow and how to manage innovations.   Topics covered: 1. Choosing the right platform 2. Agile project management – Hosting  

Module 6: E-Payments - Banks and Business

Participant will get engaged in everything there is about e-commerce payment services: from availability to security and profitability behind their integration. In addition, they will learn how to make the right choices for their business. Through this module, participants will learn about the accessibility, safety and cost-effectiveness of the e-commerce services.   Topic covered: 1. Electronic payments and their expansion. 2. Creating points of sale and connecting to the payment system of banks, financial institutions and payment service providers. 3. Choosing the right payment method. 4. Payment card and how to use it. 5. Other alternative payment services. 6. Parts of the Law that should be considered when integrating the payment system. 7. Card scheme regulations. 8. Details of card payments. 9. Instant payments and their impact on Internet commerce.  


Returnees are strongly encouraged to apply for this training!